Client Testimonials « Expert Investigations – A nationwide commercial detective investigations agency, process servers & tracing agents

Expert Investigations – A nationwide commercial detective investigations agency, process servers & tracing agents

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A nationwide commercial detective investigations agency, process servers & tracing agents

Client Testimonials


We have worked with Dave Kearns and his team at Expert Investigations for many years since they were formed. We have received some excellent reports on covert and undercover investigations which have assisted our clients to obtain the right result to protect their business interests. Teams were put into the field on short notice and the evidence obtained was beyond doubt. We have no hesitation in recommending them.

Larry Coltman, Hill Hofstetter

“Dave Kearns and his team at Expert Investigations have helped us and our clients out on a number of sensitive and business critical issues in the past. They always go the extra mile to provide a great service that is bespoke to each situation and I would have no hesitation in recommending them to any of my clients and contacts.”

Richard Santy, Mills & Reeve LLP

Two matters involving fraud and theft by employees were having a significant impact on the business of my clients. They were resolved very satisfactorily due to the highly effective investigation work of Expert Investigations.”

Simon Gilmour, Harrison Clarke Rickerbys

The team at Expert Investigations has a wealth of experience and are highly professional in their work and their approach to client service. Not only do we use them directly, we are also more than happy to recommend their use directly to our clients.”

Martin Brewer, Partner, Mills and Reeve LLP

I have used Expert Investigations over a number of years and have always found their service to be top notch. Dave Kearns is responsive and helpful in relation to any query no matter how simple or complex, and his team are able to turn big jobs around in very tight timescales. They are always upfront about cost with no hidden add-ons. I would not hesitate to recommend them.”

James Tait, Browne Jacobson LLP

I have been very satisfied with the service and capabilities demonstrated by Expert Investigations. Wragge & Co has used and continues to use Expert Investigations across a variety of practice areas and on a variety of different matters. We have been pleased with the levels of service provided and have together, achieved some very positive results for our clients.”

Andrew Nugent Smith, Solicitor, Wragge & Co LLP

I have worked with David Kearns of Expert Investigations for over 12 years because of his professionalism and willingness to ‘think outside the box’. Expert Investigations are our first choice for fraud where we have together very closely.”

Raymond Joyce, Freeths LLP

The team at Expert Investigations has always provided a professional and fast response to our needs and those of our clients, from personal service of documents to surveillance related work. I would highly recommend them.”

Dawn Mobbs, Partner, Letchers LLP

“Expert Investigations has invariably provided professional, efficient services. They understand and accommodate both the firm’s and clients’ specific needs. I would highly recommend them.”

Associate, Leeds Office, Global Law Firm

“We have used Expert Investigations Ltd a number of time over the past 12 months. On each occasion, we have found that Expert Investigations has the right skill-set to pick up and support our injunctions, providing expert advice and assistance with achieving the client’s objectives. Expert Investigations has the resources available to forensically interrogate IT devices overnight and at the weekend without any hesitation, such very short turnaround is vital in this area of work.”

Adam Finch, Partner, Harrison Clark Rickerbys Ltd

“I have known David for some years and since the inception of my business I have worked alongside Expert Investigations on a number of occasions. I have always found David and his team to be consummate professionals, they simply get the job done with the least amount of fuss. The nature of the work undertaken by Expert Investigations is highly confidential and sensitive and David and team have applied the highest integrity in their work. Our businesses have also presented jointly at seminars, there is no doubt that Expert Investigations are leaders in their field. Expert investigations also supporter other organisations and were a key sponsors at Birmingham Law Society events during my year as President of the Society.”

Eileen Schofield, Schofield and Associates

“I have always been pleased with the services provided by Expert Investigations, they have been very effective.”

Wie-Men Ho – Eversheds LLP

“I engaged the services of Expert Investigations on behalf of a client to carry out surveillance of an employee following suspicions of possible fraud/malingering from work. The investigation required a discreet, professional and responsive surveillance operation which was delivered by Expert Investigations in every respect. The service was of the highest quality, in respect of its operation, organisation and the quality of the evidence gathered. It was explained to me at the outset exactly how the operation would be conducted and what equipment would be used. I was also kept fully updated and informed throughout the investigation, providing valuable peace of mind given the sensitive nature of the enquiry. The report submitted by Expert Investigations on completion of the operation was detailed, descriptive and informative. I would have no hesitation in recommending Dave Kearns and his team at Expert Investigations to anyone needing a professional, discreet and quality-focused surveillance/investigation service.”

Rebecca Sawbridge, Freeths LLP

“Expert Investigations were able to demonstrate their extensive commitment, skill and experience in this field, and I would have no hesitation in recommending this organisation.”

 Daniel Gutteridge, Solicitor, RICS Regulation

“Expert Investigations delivered a bespoke seminar to our litigation team which provided an entertaining snapshot of the ways in which Expert Investigations can use their knowledge and expertise to assist with the needs of our clients.  They understood the issues that we face as a law firm in gathering evidence and were very good at providing practical advice as to how we can best work together.”

Sarah Langham, Principal Associate, Eversheds

“Expert Investigations have been my first port of call for many years for a variety of work from the serving of critical documents to the gathering, preservation and presentation of evidence in highly sensitive investigations.  I have always found Dave Kearns and his team to be responsive and reliable; their expertise in this area and attention to detail enables my client’s to rely on Expert Investigations to deliver good service and a high quality output.

Erica Simpson, Senior Consultant Solicitor, Ortolan Legal Ltd”


“We requested the Enhanced Asset Report, produced by Expert Investigations, in order to obtain additional information on the financial status of a Defendant to a claim being progressed by our client. The Report provided an excellent level of detail, which initially gave our client assurances as to the financial position of the Defendant in relation to the recovery of its costs. The Report then proved to be a valuable tool for negotiation in a mediation, where we were able to sense check offers and statements made by the Defendant in relation to the equity in his properties and general financial standing.”

Andy Pratley, Shoosmiths LLP

“I have instructed Expert Investigations on a variety of matters that required urgent personal service. All instructions have been implemented efficiently and I receive regular communications and updates from the team ensuring that information can be relayed to clients. I would certainly recommend Expert Investigations to anybody looking for an extremely professional service.”

Thomas Charnley, Spearing Waite

“We have been so pleased with your service as you have been very efficient in reporting back to us on progress. We know that when we send out a statutory demand or bankruptcy petition for service that we will receive acknowledgment of our instructions and updated regular feedback on that service. You have the resource and efficiency to cope with bulk instructions and still provide the same quality service.”

Emma Easton, Wright Hassall LLP

“We instructed Expert Investigations to process serve a number of notices in multiple jurisdictions including Germany, Canada, USA and Netherlands-Antilles.  The deadline was strict and tight. They took ownership from the outset; used their network to full effect and ensured that all notices were served within the requisite time periods. Minimal fuss and little effort on our part: precisely what you want from a process server.”

Sean O’Toole, Solicitor, Wragge & Co LLP

“I have instructed Expert Investigations for serving court papers on a number of occasions, including in cases which were not straightforward, as well as for private investigation. I have found them responsive, reliable, and very reasonably priced. They deliver a good service with the minimum of fuss.”

Deliya Meylanova, Solicitor, Withers LLP

“We have used Expert Investigations for our process serving and as trace agents for a number of years and have found their services to be of the highest standard. [They] have always provided an excellent service to us and we would not hesitate to recommend them.”

Tessa Rhodes, The Wilkes Partnership

I have used Expert Investigations for serving court papers for a number of years. The firm has a tremendous geographical coverage and is highly responsive to the high service that I demand for my clients, its staff and agents often working very antisocial hours. Dave Kearns and Laura Sutton, who are the public face of the firm, are also very nice people to deal with.”

Christopher Allen-Jones, Partner, Family Law Department, Blair Allison

Having recently instructed Expert Investigations on several matters requiring urgent personal service of documents within the UK and in the Chanel Islands, I have been impressed by the speed and efficiency with which instructions were dealt with and consider the service provided good value for money. I would not hesitate to instruct Expert Investigations in future and would be happy to recommend their services to others.”

Sarah Bradford, Shakespeares LLP

“A reliable service at a good price, with an extremely helpful team.  Expert Investigations have proved themselves time and again, both in relation to tracing reports and the personal service of documents.”

Trainee Solicitor, Birmingham Law Firm

“As process servers Expert Investigations have been reliable, fast and efficient in the manner which they have dealt with their work.”

Leenamari Aantaa-Collier, Solicitor, The Wilkes Partnership

I have instructed Expert Investigations on many occasions for service of documents and tracing queries and have found their service to be excellent. They are always willing to help, and will take on any enquiries, no matter what time of day. They respond quickly and are always willing to go that extra mile to help. If a job is proving difficult they will always keep you updated, instead of you having to chase. A great, efficient service for excellent value. I would definitely recommend them to others.”

Gemma Whitchurch, Solicitor, Irwin Mitchell LLP

 “I regularly instruct Expert Investigations to trace absconded debtors and to provide reports on their assets and means for use in litigation. Their service is fast, cost effective and, above all, accurate. I regularly recommend their services to my colleagues and clients as a result.”

Alex Wild, Solicitor, Restructuring & Insolvency Group, SGH Martineau LLP

‘I predominately use Expert Investigations for service of documents. I have found them to be very efficient and effective. The staff are very friendly and helpful which makes for a smooth and professional service.’

Helena Taylor, Solicitor, Bray & Bray Solicitors

“The team at Expert Investigations are always helpful and deal with cases in a professional manner.  I have no hesitation in recommending them”

Amanda Holland, Solicitor, Family Law, Sydney Mitchell LLP

“Expert Investigations have amassed a really strong reputation for delivering results. The team at Expert Investigations are professional and always willing to help. They are my preferred choice in what is a highly competitive market!”

Gareth Ruddock – Partner, FBC Manby Bowdler LLP

“What impresses me most about Expert Investigations is the quality of their work coupled with their consistently outstanding service standards. They set a high benchmark for the industry.”

Ben Lowans, Partner, Addleshaw Goddard

“During my short time dealing with Expert Investigations I have found them to be extremely efficient and reliable”

Andrew Howard, Schofield Sweeney

“I have dealt with Expert Investigations for more than 5 years now. I have found them to be extremely helpful and highly professional. They provide a first class service and are unrivalled in their field of work. They are always my number one choice.”

Aasha Choudhary, Solicitor, Mills & Reeve LLP

“We have used Expert Investigations for a number of years now and have always received a very high level of service.  They are professional, helpful, and particularly impressive when dealing with urgent matters.” 

Sarah Balfour, Associate Solicitor, Irwin Mitchell LLP



We were very impressed with the professional and confidential manner in which sensitive situations were approached. We would strongly recommend Expert Investigations to any company looking to engage them in any type of investigation operation.”

Avril Palmer-Baunack, Chief Executive

Expert Investigations offer an extremely professional, innovative and reliable service with all costs and objectives outlined upfront. I would not hesitate to seek Experts’ advice and services when our own resources and expertise have been exhausted.”

Gary Billingham, Financial Crime Officer, Secure Trust Bank PLC

We have found Expert Investigations to be discreet, highly professional and most thorough. Their team has a broad skill set and is more than capable of delivering to the high standards that we require. I would have no hesitation in recommending Expert Investigations to any potential client.”

Graham O’Neill, Chief Executive, ACIS Ltd

Expert Investigations offered a confidential, unbiased approach to a technically difficult investigation. Their ability to carry out sensitive structured interviews, reduced the impact on personnel and allowed the investigation to conclude with little intrusion on the Service. Where qualified investigators are not within the portfolio of a Service, Expert Investigations are credible, cost effective and a confidential service.”

Gene Ashe, Head of Prevention and Protection, Royal Berkshire Fire and Rescue Service

Expert Investigations are always very flexible and responsive to our requirements. They quickly and willingly adapt to changing demands during assignments. Good rapport is established with employees and investigations are carried out discreetly and sensitively. I have recommended their services to others without reservation.”

John Hitchcock, HR Adviser, Bedfordshire Fire and Rescue

Having required the services of Expert Investigations for sensitive surveillance issues for various clients over the years, we have always had confidence in their probity and professionalism and known that evidence they found would be usable in court. We are reassured to have the strategic alliance available to us in our Human Resource Management work.”

Denise Reece, Principal Director, St Klare Reece Associates

The service provided was to a high standard, including written logs, DVD recordings, including copies and a master copy, follow-up clarification of issues was excellent and the speed of the enquiries was very good.”

M.F.N. Ahmad, MBA, LLM, Barrister, Chief Legal Officer, Birmingham City Council

We found the service to be extremely professional with comprehensive evidence being provided within the estimated timescales.”

Geoff Bradley, Internal Audit Manager, Stratford-upon-Avon District Council

“David is a very knowledgeable and engaging speaker. His presentation was very informative and alerted us to risks and issues that are not discussed enough at board level.”

Simon Villanueva, Legal Director South West Europe, Volvo Group UK Limited

“We were fortunate enough to be able to invite Laura Sutton to our offices recently to give a highly informative (and entertaining) presentation about Theft, Fraud and Dishonest Employees. Each delegate left with a greater awareness of the issue and with some practical ideas to take back to their own workplaces. Thanks again, Expert Investigations, a great presentation!”

Imogen Edmunds, Redwing Solutions Ltd

“Expert investigations give a fascinating perspective on how real results can be achieved outside of the formal law enforcement agencies. Their range of professional skills and abilities is one to be envied by many in fraud prevention and detection.”

Glenn Wicks, Deputy Chief Investigation Officer, Department for Business, Innovation and Skills

“The seminar was a real eye-opener into the possibilities of what employees are capable of in relation to theft and fraud at work. I would highly recommend this well presented and interactive seminar to any businesses wishing to learn more about this subject.”

Rachel Temple, HR Business Partner and CIPD Committee Member for Coventry & Warwickshire

“Thank you for your excellent presentations and organisation of what was a very useful and eye-opening day.”

Brian Tustain, Chief Executive, Associated Vending Services



“Expert Investigations were professional and very exacting in their approach to the investigation. They communicated well throughout the investigation and produced reports from their observations which assisted the police in gaining warrants. They were very helpful in dealing with a long standing housing issue.”

Emma Pilling, Neighbourhood Officer for Pennine Housing

“The Association feels that were it not for the surveillance work and subsequent witness statements carried out by your organisation we would not have secured Anti-Social Behaviour Orders against 3 individuals who were terrorising the local community. Since the orders were made reports of Anti-Social Behaviour have vastly reduced in the area.”

Sheron Hall, Respect Co-ordinator, Midland Heart

Expert Investigations provided our clients with a tailor made service in relation to covert surveillance in two very serious high profile cases, involving drug dealing and gang activities.  The evidence produced by the team from Expert Investigations was invaluable and accepted by the court, who acknowledged the extremely difficult circumstances in which the evidence had to be obtained.”

Geraldine Haden, Shakespeares LLP

Your standards and sense of high service delivery was reliable and professional. Such an approach was instantly reassuring and reinforced my belief that future anti-social behaviour cases should always be in partnership with your company.”

Geraldine Ridgeway, Senior Housing Officer, Mercian Housing

Your staff have supplied us with the highest quality of evidence and intelligence to assist us with tackling this problem.”

Inspector Steven Quinn , West Midlands Police



“I have been impressed by the professionalism that is the hallmark of Expert Investigations’ approach to the investigative task and would certainly recommend their expertise in investigation.”

 Dr Dave Walsh, University of Derby